AGENDA

8:30 a.m. Registration, Networking, and Continental Breakfast 

9:00 a.m. Welcome Address 

Patricia Noga, PhD, RN, NEA-BC, FAAN, Vice President, Clinical Affairs, Massachusetts Health & Hospital Association 

 
Bonnie Michelman, MBA, MS, CPP, CHPA, Vice President, Chief Security Officer, Massachusetts General Hospital & Mass General Brigham 

9:10 a.m. KEYNOTE: Redefining Safety in Healthcare Settings 

Keynote presentation framing patient and provider safety culture within a health equity framework – the politics and ethics of safety and moving towards an equitable community-centered safety culture.  

Ji Seon Song, Assistant Professor of Law, University of California, Irvine School of Law 

9:45 a.m. Piloting Crisis Response and Intervention 

Presentation on models and practices for Behavioral Emergency Response Teams (BERT) and Crisis Response Teams (CRT) 

Moderator: Bonnie Michelman, MBA, MS, CPP, CHPA, Vice President, Chief Security  

Officer, Massachusetts General Hospital & Mass General Brigham 

Panelists:  

• Kelsey Belgrade, Director, Behavioral Health Training & Education, Franciscan’s Children’s Hospital  
• Rebecca Langlands, MA, LMHC, Behavioral Resource Team 
• Scott Hemingway, CHPA, Director, Security and Parking, Signature Health  

 
10:30 a.m. Break and Optional Mindfulness activity (in café) 

Guided by Marlene Boyette, Wellness Coach, Greater Boston Area 

10:50 a.m. Innovations in Security Technology  

Presentation on out-of-state models for patient-provider safety, utilizing data and information technology to build intelligence, utilize data, and implement preventative policies and practices 

Todd Miller, CPP, CHPA System Vice President, Security, SSM Health  

11:50 a.m. Caring for Multi-Dimensional Populations  

A moderated panel discussion on trauma-centered care and managing safety for patients with special needs, including youth and adults with neurodevelopmental needs, chronic illness/disabilities, a history of violence and/or involved with criminal legal system, and geriatric patients with behavioral health needs and/or dementia  

Moderator: Caryn Sullivan, LICSW, Director of Social Work, UMASS Memorial Health 

Panelists: 

• Alison Duncan, MD, Medical Director, BMC Youth Community Behavioral Health Center, Boston Medical Center  
• Camilla Sutter, Child Life Coordinator, Newton-Wellesley Hospital  
• Fiona McCaughan, DNP, MS, MBA, RN, NE-BC, Associate Chief Nursing Officer for Inpatient Psychiatry, Cambridge Health Alliance  

12:40 p.m. LUNCH & LEARN: Roundtable Discussions 

Moderated tables will include discussion cards/questions, resources.  

Table Topic	Facilitator
Pediatric Behavioral Health	Fiona McCaughan, Cambridge Health Alliance
Geri Psych/Dementia	Tim Quigley, South Shore Health
ED Management Strategies	Courtney Almond, Beverly Hospital
Crisis Response Teams  Violence Prevention Training/Resources	Scott Hemingway, Signature Healthcare
Post-Incident Staff Supports	Ryan Chenevert & Michelle Blaney, Beverly Hospital
Laura’s Law	Stewart Prue, Mass General Hospital
Patient & Visitor Code of Conduct	Ailish Wilkie, UMass Memorial Medical Center
Violence Prevention Training & Resources	Bonnie Michelman, Mass General Hospital & Mass General Brigham

1:35 p.m. Psychological and Physical Safety 

Presentation on strategies to improve workforce wellbeing and prevent provider burnout, resources for staff  

Christi Barney, MSN, RN, Vice President, Quality and Patient Safety, Chief Health Equity Officer, Emerson Health  

2:10 p.m. Worksite Safety Analysis  

Overview presentation from the TJC followed by discussion on best practices for risk assessment and mitigation; patient management, and safety surveyors’ risk  

• James Kendig, MS, CHSP, HEM, Field Director, Surveyor Management and Support, Division of Accreditation & Certification Operations, The Joint Commission 
• Paul Sarnese, CHPA, MSE, MAS, CAPM, Safety and Security Consultant